One of the awesome features of the Kittyhawk platform is the ability to import your flights from DJI Go into Kittyhawk. This feature is available on all of our premium plans.

One of the questions we get is around problems successfully importing your DJI flights into Kittyhawk as well as integrating DJI with Kittyhawk.

Trouble integrating with DJI

Here’s some steps you can take to troubleshoot:

  1. What is the Status of the DJI Integration?
  2. Does the app ask for credentials update?
  3. When you introduce your credentials to DJI Import integration, do you have any kind of error?
  4. Does the app show a popup?

If the DJI Import setup integration is correct, it could take some time for the flights to appear. If you’re having trouble, try going through the DJI Import set-up again.

If you’re having trouble connecting to DJI Go

This could be because Kittyhawk app is still open and working with the Remote Controller.

Make sure to close all the apps running in the background and restart the remote controller. 

After that, try reopening Kittyhawk or DJI Go4. 

Updating your firmware

Many times, you could be experiencing these issues due to an out-of-date firmware on your DJI.

The fastest way to fix this would be to update your DJI’s firmware. You can do this via the DJI Go App. Always make sure you’re using the latest version of the DJI Go App

If you’re still having trouble

Help us help you troubleshoot! Go ahead and send us a support request at support@kittyhawk.io, with the following info:

  1. The type of drone
  2. Your device type (iPhone, Pixel, etc)
  3. Your drone’s firmware version
  4. Your Kittyhawk app version

 

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