Troubleshooting Flight Deck and Aircraft connection issues

Having issues connecting flight deck to your aircraft??

Occasionally you may encounter a version of the following issue:

  1. The Kittyhawk App states that it is connected to Aircraft
  2. When you tap flight deck the app prompts you to connect to the aircraft or hit refresh
  3. When you try that, neither option seems to work

If you're encountering this issue, try the following steps:

  1. Please make sure you're on the latest version
  2. Try cycling the aircraft/controller, and/or navigating to different screens on the app, and then back to the dashboard

On Android, the default application setting for this connection may be causing a problem. Please go into your app settings and clear out any default app settings for any applications related to this connection (DJI Go, Go 4, Pilot, etc.)

If you keep having issues, do send us a message at support@kittyhawk.io When you send it a support request, it really helps us locate your problem faster if you provide the following details:

  1. Specific device (iPhone, iPad, etc)
  2. App version
  3. Aircraft firmware version
  4. Aircraft model

 


Phone verification issues

Having trouble verifying your phone number in app?

Occasionally you may experience issues verifying your phone number inside the Kittyhawk iOS app.

If this is the case, check to make sure that you included the country code.

For example for a US number:

1 (234) 567-8901

Still having issues? Send us an email at support@kittyhawk.io


Portrait to landscape modes crash

If your Kittyhawk iOS app crashes when you rotate your screen, read this first

We've received reports from some of our customers on app crashes that happen when switching between portrait and landscape modes (horizontal vs vertical orientations)

We've managed to reproduce the issue and it only appears when the user is using the Kittyhawk MapBox map style.

landscape modes

As an interim fix, we recommend switching your map style to a different one.

In the meanwhile, we're working to push out an update in subsequent app versions to resolve this issue.


Kittyhawk app crashing on iOS 10

Running iOS10 ? Try upgrading to iOS 11 to prevent crashes

If you're having trouble loading the Kittyhawk app, its is likely because you're running an older version of iOS. Try upgrading to iOS 11.4 to ensure you're getting the best experience from Kittyhawk.