How do I file LAANC for someone else?

Coming soon...

Kittyhawk can support an Admin's or Chief Pilot requirement to file LAANC requests for Pilots in the field.


Why are the times wrong on my LAANC authorizations?

It’s important to note that LAANC authorizations are going through the FAA’s system, and all times related to aviation are reported in the UTC/GMT/Zulu timezone. Within Kittyhawk, we record the authorization in your local time zone, but in the details the time will be shown as UTC.


How do I know if I need Commercial or Recreational LAANC?

If you’re flying for profit or for commercial reasons (for a business) you should be operating as a Part 107 (Commercial) pilot.


How do I file LAANC for a recreational flight?

https://www.youtube.com/watch?v=sHYhG1pkZ6g&feature=youtu.be

 


Does LAANC unlock my DJI Geofence in a no-fly zone (NFZ)?

No. Even though we have authorization directly from the FAA, we still need to provide the drone with a DJI unlock code so the aircraft knows it’s okay to take off.

The first step for flying in controlled airspace is to receive our authorization. This can be through immediate LAANC approvals, further coordinated LAANC, or even an airspace authorization or waiver through the FAA's Dronezone.

Once we have the authorization, we then have to tell the drone (specifically DJI hardware) that it's okay to fly. This is controlled through their Geofencing system, and you can receive an Unlock Code from DJI once you have authorization (done through their apps or their website).

If you're in a red/restricted DJI zone, this will require a custom unlock through their website, and requires you to upload proof of your authorization. You can easily download your LAANC authorization as a .PDF from the Kittyhawk web dashboard (Planning > Authorizations).

While it's currently a two-step process, we're working on making it a seamless experience where receiving authorization could also request this unlock code at the same time.

https://www.youtube.com/watch?v=4lW7IYQyVJY


LAANC Authorizations Requiring Further Coordination

Instant LAANC authorizations at or below the FAAs predefined altitudes are available for everyone on the Kittyhawk platform. When requesting for higher altitudes, this requires submitting for "Further Coordination", which involves a manual review and approval process by the FAA/ATC.

Further coordination is a complex and largely misunderstood feature with high instances of people thinking they should "call the tower" even though the FAA specifically states not to, for example.

With more education and as LAANC evolves, we'll continue to open up more features and more airspace to all users. That's our goal and intent. Further Coordinated LAANC authorizations are currently limited to Enterprise users.

FAA requests submitting these at least 48 hours in advance. After that, it is up to each airport for how quickly they go through their queue of requests. Usually it's a few days, but we've seen everything from a few hours, to a few weeks, to no response at all. You can plan these requests up to 90 days in advance, so it's best to plan as far ahead as possible to give the FAA and ATC time to review and approve.


How to file LAANC authorizations

iOS

https://www.youtube.com/watch?v=HlbRBN6u7ZU&feature=youtu.be

Android

https://www.youtube.com/watch?v=1dvskcc5DQQ&feature=youtu.be

Web

https://www.youtube.com/watch?v=yltFHatgpbE&feature=youtu.be


I’m trying to fly my DJI drone on my Android device. When I press Fly, a message pops up that says, “Connect your DJI drone just as you would with DJI Go to fly…..” I press OK and nothing!

  • The cord is not providing a proper connection
  • (Most likely) The Android OS asks for a default app preference for USB connections. Most likely this was set to the DJI app. Try clearing this out by going to Settings > Apps > DJI Go > "Set as Default" > Clear Defaults. Plugging the USB back in will prompt the device to recognize the new connection. You should now have the option to set the app as default or use only once.

Can I file a NOTAM?

We currently do not support filing NOTAMS from within Kittyhawk.

You can check for NOTAMS via the Kittyhawk Dynamic Airspace maps.

 


Will the app provide contact information for governing authorities for controlled airspace other than UAS facility maps (ie. special use airspace, heliport, etc)?

Kittyhawk will provide the status of the designated airspace (special, restricted, etc.). It is up to each operator to determine whether or not any additional authorization is required before flight. We do not provide direct contact info for each controlling agency.


Can I change my map to satellite view?

Yes! This can be done by tapping on the layers button in the top right corner of the airspace map. Map layers can be found toward the bottom of this list.


Why is my LAANC grid gray?

The gray LAANC grids indicated areas where LAANC is currently disabled. If authorization is needed in these areas, please refer to FAA DroneZone.


Is there a legend for the airspace map?

Once you drop your pin on the airspace map, tap on the colored advisory button, or swipe up on the drawer, for a detailed breakdown of each of the advisories in the airspace around you.


How do I learn more about FAA airspace designations?

You can learn more about the different categories of Airspace via the FAA.

For more info specifically on Class E Airspace, please check here.


How to Use Recreational LAANC Tutorial

https://www.youtube.com/watch?v=sHYhG1pkZ6g&feature=youtu.be


How can I fly in Kittyhawk?

Settings and Connecting to your drone with FlightDeck

Step 1: Connect to the controller

From the main Preflight Dashboard, you’ll see the green "Configure" button. Turn on your controller and DJI drone. Once connected, the icon will update and the “Go fly” button will appear.
Tap to go fly.

Step 2: Setting Up Flight Deck

Log Settings

When you connect with Flight Deck, we’ll automatically set your aircraft and battery based on the serial number.

If we haven’t seen that aircraft or battery, we’ll display a popup that will allow you to add a new asset to your account or to link the asset that’s already saved in your account.

If we’ve already linked and recognized the serial number, the aircraft and battery(s) will be automatically set and remove an extra step in your workflow.

Flight Settings

Sending digital notice alerts participating airports and organizations of your flight plan. Especially if you’re a hobbyist, you’ll want to double-check that the airport accepts the digital notice.

Announcing the flight makes it public so that fellow pilots can see your flight and be aware of your airspace and where your drone is in real-time.

Enterprise users can also enable streaming from this screen.

Step 3: Checklist (if you so choose)

We’ve put convenient links for preflight actions so that you can easily log your checklist, risk assessments, authorization, etc., and return right back to Flight Deck and prepare for your flight.

Step 4: Fly

Once your aircraft and battery(s) are connected and you’ve set your notice and airspace settings, it’s time to start those props! "Fly" should now be enabled in the top-right corner.


How do I log flights in Kittyhawk?

Don't worry about it - it's automatically logged for you

From the Go Fly view, we’ve brought in the core DJI UI library so most of the features and setting should look familiar. You can see the status of aircraft and receive a “ready to fly” when everything is good to go. The key addition that we’ve brought into the traditional view is an AirMap that shows your airspace layers and if you’re enabled displays live traffic (manned and in the future unmanned as well). If you’re flying on a commercial account as part of a team, we’ll also share real-time telemetry so that people back at headquarters can monitor operations as they happen. Go Fly view Flight Deck brings the core DJI Go UI into Kittyhawk, but there are still a few things to do in DJI Go, including things like:

  • Upgrade firmware
  • Calibration settings

We’ll be adding a ton of new features to our Flight Deck platform, so let us know what ideas or requests you have for us. For now, it’s seamless to go fly, interact with the airspace, and then once you land we’ll generate a super-detailed, second-by-second log.


Troubleshooting Flight Deck and Aircraft connection issues

Having issues connecting flight deck to your aircraft??

Occasionally you may encounter a version of the following issue:

  1. The Kittyhawk App states that it is connected to Aircraft
  2. When you tap flight deck the app prompts you to connect to the aircraft or hit refresh
  3. When you try that, neither option seems to work

If you're encountering this issue, try the following steps:

  1. Please make sure you're on the latest version
  2. Try cycling the aircraft/controller, and/or navigating to different screens on the app, and then back to the dashboard

On Android, the default application setting for this connection may be causing a problem. Please go into your app settings and clear out any default app settings for any applications related to this connection (DJI Go, Go 4, Pilot, etc.)

If you keep having issues, do send us a message at support@kittyhawk.io When you send it a support request, it really helps us locate your problem faster if you provide the following details:

  1. Specific device (iPhone, iPad, etc)
  2. App version
  3. Aircraft firmware version
  4. Aircraft model

 


Calibrating your DJI's compass

Read this if you're looking to calibrate your DJI compass

Some customers have asked us if it's possible to calibrate their DJI through Kittyhawk.

Unfortunately at this time, we do not support this feature.

You can calibrate your DJI drone using the DJI app. Once you complete that, you'll be able to fly using Kittyhawk Flight Deck.


How to install Kittyhawk on DJI CrystalSky

Kittyhawk is now available on DJI CrystalSky for our customers on SMB and Enterprise Customers.

Back in December 2017, we announced our plans to offer Kittyhawk in DJI's CrystalSky. As promised, The Kittyhawk Flight Deck platform is now available on the DJI Crystal Sky. And because we’re a made in the USA security-focused alternative to other applications, we’ll have a secure location for you to download the APK along with a checksum so you can be assured the Kittyhawk code you have hasn’t been tampered with or altered. Email us at support@kittyhawk.io to get the .apk file for your Crystal Sky.