Troubleshooting Flight Deck and Aircraft connection issues

Having issues connecting flight deck to your aircraft??

Occasionally you may encounter a version of the following issue:

  1. The Kittyhawk App states that it is connected to Aircraft
  2. When you tap flight deck the app prompts you to connect to the aircraft or hit refresh
  3. When you try that, neither option seems to work

If you’re encountering this issue, try the following steps:

  1. Please make sure you’re on the latest version
  2. Try cycling the aircraft/controller, and/or navigating to different screens on the app, and then back to the dashboard

On Android, the default application setting for this connection may be causing a problem. Please go into your app settings and clear out any default app settings for any applications related to this connection (DJI Go, Go 4, Pilot, etc.)

If you keep having issues, do send us a message at support@kittyhawk.io When you send it a support request, it really helps us locate your problem faster if you provide the following details:

  1. Specific device (iPhone, iPad, etc)
  2. App version
  3. Aircraft firmware version
  4. Aircraft model