Last Updated: March 17, 2017
This policy describes how we treat personal information on the websites and mobile apps where it appears (the “Platforms”). By interacting with us, you consent to these practices.
We may collect contact information and personal information on the Platforms. For example, we may collect your email address when you use the Platforms. We also collect your name, phone number and address if you register with us.
We may collect information about your device and Internet usage. If you use the Platforms, we might collect information from your phone. We may also collect information about the parts of our Platforms you use or third party apps or websites you visit when you leave our Platforms. We may work with third parties who collect information about you when you use our app.
We may collect other information. For example, we may collect your location using GPS, a cellular network location, Wi-Fi networks, browser services, or information you provide. We might look at how often you use the Platforms.
We collect information directly from you. For example, we collect information if you register on the Platforms or use our apps and services.
We collect information from you passively. For example, we may collect information from your phone, like your UDID. Our vendors might also use scripts or other tools to track your activities on our Platform. They may do this to make sure our Platforms function properly.
We may get information about you from third parties. For example, our affiliates or partners may give us information about you. If our Platforms have social media or other app integrations, such third parties may also give us information about you.
We combine information. For example, we may combine information that we have collected offline with information we collect online. Or we may combine information we collect on with information we’ve collected separately. We may also combine information we collect from you with information we receive from third parties.
We use information to administer the Platforms.
We use information to respond to your requests or questions. For example, we might use your information to respond to your customer feedback.
We use information to communicate with you about your account or our relationship. We may contact you about our account or feedback. We might also contact you about this Policy or our app Terms.
We use information to improve our products and services. We may use your information to make our website, apps and products better. We might use your information to customize your experience with us.
We use information for security purposes. We may use information to protect our company, our customers, and our websites.
We use information for marketing purposes. For example, we might provide you with information about new products and special offers from us. We might also use your information to serve you ads about products and offers. We might tell you about new features or updates. These might be third party offers or products we think you might find interesting. To manage this, read the choices section below. We may also use push notifications on our mobile apps.
We use information as otherwise permitted by law.
We will share information with our vendors. These are third parties who perform services on our behalf or who help us to improve our website, apps and products. For example, we may share information with vendors who send emails for us.
We will share information if we think we have to in order to comply with the law or to protect ourselves. For example, we will share information to respond to a court order or subpoena. We may share it if a government agency (e.g., FAA) or investigatory body requests. We might share information when we are investigating potential fraud.
We may share information with any successor to all or part of our business. For example, if part of our business was sold, we may share information as part of that transaction.
We may share information for other reasons we may describe to you.
You can opt out of receiving our marketing emails. To stop receiving our promotional emails, follow the instructions in any promotional message you get from us. Even if you opt out of getting marketing messages, we will still send you transactional messages. These include responses to your questions.
You can control cookies and tracking tools. Your browser may give you the ability to control cookies or other tracking tools. How you do so depends on the type of tool. Certain browsers can be set to reject browser cookies. To control flash cookies, which we may use on certain websites from time to time, you can go here. Why? Because flash cookies cannot be controlled through your browser settings.
Our Do Not Track Policy: Some browsers have “do not track” features that allow you to tell a website not to track you. These features are not all uniform. We do not currently respond to those signals. If you block cookies, certain features on our sites may not work. If you block or reject cookies, not all of the tracking described here will stop.
You can control tools on your mobile devices. For example, you can turn off the GPS locator or push notifications on your phone.
If you reside in California, you have the right to ask us one time each year if we have shared personal information with third parties for their direct marketing purposes. To make a request, please send us an email at firstname.lastname@example.org, or write to us at the address listed below. Indicate in your letter that you are a California resident making a “Shine the Light” inquiry.
Our Platforms are meant for adults. We do not knowingly collect personally identifiable information from children under 13 without permission from a parent or guardian. If you are a parent or legal guardian and think your child under 13 has given us information, you can email us at email@example.com. You can also write to us at the address listed at the end of this policy. Please mark your inquiries “COPPA Information Request.” Parents, you can learn more about how to protect children's privacy online here.
Information we maintain may be stored both within and outside of the United States. If you live outside of the United States, you understand and agree that we may transfer your information to the United States. This site is subject to U.S. laws, which may not afford the same level of protection as those in your country.
The Internet and mobile apps are not 100% secure. We cannot promise that your use of our Platforms will be completely safe. We encourage you to use caution when using apps and the Internet. This includes not sharing your passwords. To learn more about how to protect yourself online, visit www.ftc.gov.
We keep personal information as long as it is necessary or relevant for the practices described in this Policy. We also keep information as otherwise required by law.
If you have any questions about this Policy or want to correct or update your information, please email us at firstname.lastname@example.org.
You can also write to us at: Kittyhawk.io, Inc., Attn: Legal, 25 Taylor Street, San Francisco, CA 94102.
© 2017 Kittyhawk.io,, Inc. All rights reserved.