How do I add documents?


There are multiple locations where we can add documents: We can do so from the web by going to Media > Documents > Add Document (top right) which will attach it to the account. These can then also be assigned to specific users under Account…

Why am I seeing a different serial number after connecting my drone to Kittyhawk?


There are two serial numbers associated with each drone (DJI in particular). One is on the external label that we can read on the aircraft, and what is used to registed with the FAA. The second is associated with the flight controller, and can only…

How do I export my data?


Log into Kittyhawk.io on the web portal, navigate to Reporting > CSV Exports on the left-hand menu bar. There you can select which data you'd like to pull out of the system as a .CSV file.

How do I import from DroneDeploy/Pix4D/PixHawk/Skyward/Airdata/DroneLogBook?


We’re collaborating with many industry leaders to provide a seamless, complete data repository for all of your drone operation’s safety and compliance data. We’ll be evaluating data imports like these in the near future.

Can I add another DJI account to import?


Yes! This can be done via Data > Integrations on the web dashboard. To avoid duplicates, make sure to add the DJI aircraft as an asset and connect with Kittyhawk before setting up any integrations. Kittyhawk will associate any imported flight…

My DJI imports are failing:


Confirm your DJI account and password. Try manually syncing from the web dashboard. If this doesn’t resolve it, you can try completely removing the integration from your account and adding it back in. For further assistance, please contact Kittyhawk…

Integrations


Battery Health & Aircraft Stats


New Data Features from Kittyhawk FlightDeck Our vision with Flight Deck, and Kittyhawk in general, is to make drone operations and your data as real-time and automated as possible. With the launch of Flight Deck, we introduced automating flight…